Do not trust sentient laser
Can I trust Sentient Laser for my next purchase?
The simple answer is No! There is an unlimited number of reasons, but the most important one is the Poor after the service you get. These people including Eric and Michael, do not keep their promises. My advice to you is to try a different vendor or buy a brand new as you might simply get a broke machine and has no value and you are 100% stuck with it. Do not pay down payment as you will never be able to get it back for any reason. Once you paid them, it is a done deal...
What Happened between Albany Laser and Sentient Laser
To make it short, we agreed on buying some second hand, blue dot certified machines, and Eric was very cooperative at first. As most of you know, financing a second-hand machine is not very easy as we are in Canada and the Sentient Laser is in the state. I signed the contract a put 10K as downpayment, and the contract was conditional as if the finance was not approved, then the downpayment should be refunded.
Good Credit / Bad Credit
Since we have good credit as a medical spa, we had no problem securing the fund, even the machines as second-handed. The problem was between the lender and the sentient laser. It seems sentient laser has bad credit or so. I asked Eric about it. He said it is only a different company with the same name. Anyway, the financial institution refused to release the fund unless I sign that I received the inspect the machine, which I refused. Eric and his manager tried to convince me to do that relying on their excellent reputation. I refused to sign as it is considered a fraud! It took almost two months of negotiation and I was stuck. Therefore, I called Eric and asked him to cancel the deal and refund the downpayment. To my surprise, he refused to do so because the fund is approved, and the problem is with money hand change! Anyway, after almost three months, we were able to get the machines. I inspect the machine and both were working fine so the fund was released to the sentient laser.
My first problem came from a broken handpiece. Please look at the picture below.
The latch on the handpiece was broken and glued together. It was done so perfectly that we did not notice it at first. However, after three months of using it, it starts coming apart. Therefore, I contact Eric and I was expecting an apology and a replacement. Instead, he clearly said that this is outside the warranty and they will fix it for me, but I have to pay 450 assessment fees and then the labor. Therefore, it might come to about 3000 to fix it! Michael stepped in to help to solve the problem. However he made it even worth. He is unprofessional and impolite. He started to follow my social media account and post things and spy on my activity. He even contacts the U of A to complain about my MBA title. Please refer to the eight and ninth email by the end of this post, under the "communication section."
Do not believe their promise of helping them with consumables. It is just lemon, and once you buy the machine, you are 100% on your own. If they offer consumable, it would be overpriced and at least 20% over market value!
After using the Ulthera for less than six months, the machine locked under code O. Sentient lasers refused to help in the issue. However, we have a spare Ulthera that we can use for the time being
Does it worth it?
In short, No. you might be saving 50% of the new machine. However, you can not use and advertise it on a large scale. You are going to be hassled by the original company and will run through maintenance, calibration and consumable problem. If you wish to contact me personally to get a piece of advice before committing to the purchase, please email me at [email protected] and I will be happy to provide you with more info.
Communications with Eric and Michael from sentient laser
- From me: The handed pieces you sent me are all cracked. This one is even glued!!!!
Dr. Kamal Alhallak
- From Eric: Hi Dr Alhallak,
Thanks for sending over. I will send this to Service for you and should hear from someone shortly.
- From Eric: Dr. Alhallak,
Per the terms of your agreement, you have 48 hours to inspect the machine for shipping damage at the time of arrival and an additional 30-day warranty on anything that was shipped to show you we stand behind our work. The machine was delivered on 7/8/19 and reaching out in November is far outside the 30 day warranty period.We would be happy to evaluate the handpiece if you want to work with Eric to get it shipped back in, but unfortunately, your warranty period is expired and this will have to come in as an evaluation. Thank you,
- From Eric: Hi Dr Alhallak
Happy to help. If you would like to send this in I will offer you a 50% discount on the initial evaluation work, from $450 down to $225. Any additional work needed would of course be billed separately. Unfortunately this is out of warranty (and has been for a number of months). From one message you sent me you mention “We used the cooladvantage piece for the first time” and in another message you sent me you stated “We use the applicator for 6 treatments only!”. We’re not sure what the truth is, but we are happy to help you out and offer a one-time 50% discount on the evaluation. We hope that helps. Please let me know and I can send you the paperwork for completion to send the applicator in. Thanks
- From Me to the lender :Hello Marie,
I want to keep you in the loop to advise the future customer about the scam that Sentient laser is operating. One of the Coolscuplting applicators was broken and glued at their workshop. The fracture is in a very critical latch. We used the machine coupe of times, and the latch fell apart. Now Eric wants to charge me to fix the handpiece.
- From Michael to me:
Dear Dr. Alhallak and Ms. McKend, I write to you both in my role as Director of Business & Government Affairs. Part of my job is to solve solvable problems. I hope a solvable problem is all we have here. I don't want this to escalate but I do see that potential. I have read all the correspondence and note one to Ms. McKend calling Sentient scammers, and also, some false factual assertions.
- From Michael to me:
Dr. Alhallak, if you wish to solve this in a controlled, professional, calm, factual, contractual and business-like manner, I am here for you. If you wish to sling mud, I caution you not to get it all over yourself, because that might be what will happen. You have two choices.
We have mandatory mediation and arbitration provisions in our contracts. You can resort to those procedures and commence either, now.
You can retract the scam allegation immediately with an apology in writing, and we can then attempt to solve what should be solvable.
What is your decision?
Thank you, both.
- From Michael to me:
Dr. Alhallak, Thank you for your additional correspondence. You are conflating issues in your social media threats. First, we don't respond to social media terrorists. And you have at least one business problem that harms your credibility. You admit you did not inspect the goods and you admit you are out of warranty. As a self-stated MBA candidate so indicated in your email signature, it's is an interesting confession against the backdrop of social media terrorism: "business is not a contract, it's trust." That goes both ways.Second, if you wanted to raise a quality or customer service issues, being a gentleman instead of a social media terrorist helps. I told you if you wish to retract and apologize to us in writing for telling your lender we are scammers, we have open ears. And one more thing about your unwise involvement of your lender. IF you make your payments, the lender has no stake in this. So telling an essentially disinterested third party we are scammers was unwise. Your contractual, quality and trust issues are not the lender's concern. Presumably, you are a businessman; an MBA candidate, and wise enough to fight your own battles without threatening and bragging about your past social media terrorist exploits and letting people outside your own tent know about it. So do take your own counsel, Sir. Threatening to harm reputation to obtain a financial benefit to which one is admittedly no longer contractually entitled is a crime and a professional and ethical precipice one wonders about being on (before you fall). You must know that. We stand ready and able to address your extra-contractual trust and quality concerns on receipt of your written retraction and apology. You do what you wish regarding social media. Good luck with that.
Sincerely, Michael Sweig
- From Michael to me:
Dr. Alhallak,I was observing that you are an MBA student, not challenging that you are an MBA student. I'm quite sure at best you are an MBA student, as you indicate. In fact, the transcript you sent me suggests you are not really even a "candidate," but that you took some MBA courses 4 years ago. With all your other degrees and credentials listed in your email signature, I was pretty sure there would be no way that once an MBA had been conferred - if ever - that you would forget to edit your email signature to indicate that you actually have an MBA (which you don't have, apparently). Thank you for attaching your transcript indicating you began MBA studies in 2015. But I also know you are not candid. Your LinkedIn profile, of which I took the attached screenshot earlier today - before you admitted that at least in 2015 you took some MBA courses - unequivocally states that you have an MBA. So does a similar reference you made on your own website or blog. I attach that screenshot, also. I have copied Dean Doucet of the Alberta School of Business, University of Alberta, from which you claim to have an MBA on LinkedIN and your blog. My guess is pretending to have a degree is not a good thing. So, if you do have an MBA, where is the proof? Sir, the reason you can get nowhere with us is you are a demonstrated liar and you likely dropped your own handpiece and broke it. That is the most consistent explanation for all of this. I reinforce my statement that your social media terrorism is unprofessional and illegal. And it is terrorsim; just a 21st Century form of it. I have also received your additional, separate email indicating that you are preparing a social media post about Sentient Lasers, LLC. As I said in my separate email response, be careful.